How do I create my online account and submit a payment?
To speed your enrollment, have your paper bill, banking and/or credit card information, and an email address available. You will be asked to create a User ID and password. All user IDs and passwords are CASE SENSITIVE. To set your password, you'll be asked to use a combination of letters (lower and upper case) and numbers for security.Watch the video to help you enroll, pay online, or set up automatic payments.
If the session times out before I am done with enrollment, do I have to start all over?
Yes. For your security, Recology automatically signs you out of a session if you are inactive for 20 minutes.
When will my new user ID and password be activated?
Your user ID and password are active immediately following enrollment.
How do I enroll in online billing for multiple customer accounts?
Once you've logged in, click "My Profile" in the top navigation menu, and then click "My Accounts." From there you will be able to add and manage accounts in this tab.
Will I continue to receive a paper bill in the mail?
No. Once you've enrolled in Recology online billing, we will send you an email notification when a bill is available to be paid through the website.
How do I cancel Recology online bill pay enrollment?
When viewing the login screen, there is an option under the login button to "deactivate your profile." If you have trouble deactivating your account, you may contact customer service via the navigation menu at the top of the page.
How do I change my bank and/or credit card account information?
Once logged in, click "My Payment Accounts" on the homepage. You can then edit your information within existing payment accounts, add a new account, or delete an account.
How do I change my name, phone number, or email address?
Once logged in, you may change your name, phone number, or email address, by visiting "My Profile" in the top navigation menu.
What types of payment source are accepted?
Bank Accounts: Checking and Savings accountsCredit Card Accounts: MasterCard, Visa, and American Express
How do I make a single, independent payment?
Once logged in, you will see a summary of your current bills on the homepage. You can then click "View" to see the details of each bill, or you can simply click "Pay." Select the amount you want to pay, the date you want payment to occur, the payment account from which to pay, and you're done.
How do I set up a regularly scheduled, automatic payment?
Once logged in, click "Payments," and then choose "Add/View Recurring Payments." Once a recurring payment is set up, payments will automatically be made from the account specified.Watch the video to help set up automatic payments.
Can I setup more than one automatic payment?
You can set up one recurring payment for each customer account you add to online bill pay.
When will my payment be processed?
For Payments Made From Bank Accounts:Once logged in, you can initiate the online payment process by selecting a payment date. This is the date your payment process will begin.For your convenience, Recology will alert you to the next available day you may make a payment, "Same Day" payments can only be made before 1pm Eastern Time on business days. If you try to schedule a payment for "today" but it is after 1pm Eastern Time or on a non-business day, Recology will alert you to schedule your payment for the next available business day.E-BillPay will routinely credit your customer account on the business day following the payment date (see the chart below for a complete schedule).Your payment may be withdrawn from your bank account on or after your payment date.Please initiate payments to allow sufficient processing time before your payment due date.For Payments Made From Credit Cards:A credit card payment is a "real-time" transaction, meaning that the payment process will begin immediately after you enter your card number and click "submit."A credit card payment must be made on or before the due date shown on your bill.A credit card payment initiated before 8pm Eastern Time on a business day will be credited to your customer account on the following business day.A credit card payment made after 8pm Eastern Time or on a weekend or holiday will be credited to your customer account within two business days. Please initiate payments to allow sufficient processing time before your payment due date.Timing of Bank Account Payments:
| If you schedule your Bank Accountpayment for... | E-BillPay will credit your customeraccount on... |
| Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday | Thursday |
| Thursday | Friday |
| Friday | The following Monday |
| Saturday | N/A see note below |
| Sunday | N/A see note below |
If you try to schedule a bank account payment after 1 pm Eastern Time or on a non- business day, E-BillPay will alert you to schedule your payment for the next available business day.Timing of Credit Card Payments:
| If you schedule your Bank Account payment for... | E-BillPay will credit your customer account on... |
| Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday | Thursday |
| Thursday | Friday |
| Friday | The following Monday |
| Saturday | The following Tuesday |
| Sunday | The following Tuesday |
- Holidays (Based on the Federal Reserve calendar):New Year's Day
- Birthday of Martin Luther King Jr.
- Washington's Birthday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
How can I confirm if my payment has been processed?
You may confirm payments by logging in, and clicking on "Payments" in the main navigation bar, and then "View Payment History." You can view whether your payment is approved, scheduled, pending, or rejected.
How do I know which payments I've scheduled or completed?
Before the scheduled payment date, your history page will show the payment as "Scheduled." When the scheduled payment is submitted to the payment processor your history page will show the payment as "Pending." After the response is received, your history page will show the payment as "Approved" or "Rejected."Recology will display payment history for up to 6 months.
Can I pay my balance in full or extend the payment due date?
You can pay your balance in full at any time from your bank or credit card account.You may not extend the payment due date.Helpful Hint: Always schedule your payments to occur no later than your due date.NOTE: Payment is due on the same date as paper bills.
Can I cancel a scheduled payment?
You may cancel a payment as long as its Payment Status is "Scheduled." Payments whose status is "Pending" or "Approved" cannot be cancelled.
What if I want to change or cancel my automatic, recurring payment arrangement?
Once logged in, click the “Payments” menu, then choose “Add/View Recurring Payments” and then "Edit" to change payment information. Click "Delete" to cancel all future automatic payments.
