Facts and figures on the Dutch payment system in 2022 (2024)

Straight to facts and figures

Facts and figures on the Dutch payment system in 2022 (2)

Table of contents

    Payments at points-of-sale

    The Dutch mostly pay with debit cards from Maestro or V PAY. These figures are about payments at points-of-sale with debit cards, credit cards and cash, including at town hall tellers, busses and trams and vending machines.

    Chip-and-pin vs. contactless

    By the end of 2022 the share of contactless payments with debit cards and credit cards had increased to 89%, up 2 percentage points from the previous year. Roughly on third of all contactless payments were made with smartphones and wearables (with built-in NFC-chip).

    Reverse card payments

    Reverse debit card payments (refunds) are offered by Dutch shops that reimburse customers when they return recently made purchases. They are particularly popular in clothing and furniture stores. The average amount for a reverse debit card payment in 2022 was roughly €48, about €3 more than in 2021.

    These reverse debit card payments are not the same as ‘card refunds’. Card refunds can only be made for the same card that was used to pay originally, without presenting the actual card. Reverse debit card payments can be made to any debit card and the card must be inserted or tapped at the payment terminal.

    Person-to-person payments

    Please note: figures for 2022 will follow later!

    Consumers make well over 500 million person-to-person payments per year, with cash, electronically with credit transfers and requests-to-pay and with various kinds of gift cards. The convenience of mobile requests-to-pay has boosted the number of electronic person-to-person payments, at the expense of mutual cash payments.

    Leading online payment methods

    We can show reliable online transaction figures for iDEAL. The figures for online credit card payments are rough estimates. iDEAL covers about 70% of the market for online payments in e-commerce. Credit cards cover over 10% of e-commerce payments. Other online payment methods are not shown in this diagram because we lack reliable figures.

    These figures cover every kind of online payment by Dutch residents, at domestic and foreign web shops, companies and institutions. For example, they include online payments for public services and mobile requests-to-pay with iDEAL between friends and relatives.

    E-Commerce payments by device

    Please note: figures for 2022 will follow later!

    The source of these figures is the Home Shopping Payment Monitor from Thuiswinkel.org, the Dutch trade organisation for online merchants. They represent online payments by Dutch consumers at online merchants in the Netherlands and abroad. Online payments outside of e-commerce, such as requests-to-pay between friends or payments for traffic violations, are not included.

    Giro-based payments

    Please note: figures for SEPA credit transfers and direct debits in 2022 will follow later!

    The figures for domestic giro-based payments – mostly credit transfers and direct debits – are from De Nederlandsche Bank (DNB, the Dutch national bank). The figures for domestic SEPA transfers include Instant Payments. Currently, over 40 million inter-bank SEPA transfers per month are processed as Instant Payments.

    The figures about Acceptgiro payment requests only cover paper forms that were submitted to banks. The vast majority of Acceptgiro payment requests (over 90%) are copied to online banking and become regular digital credit transfers. In the end, these Acceptgiro forms are thrown out as paper waste.

    Mobile banking and internet banking

    Please note: figures for 2022 will follow later!

    Almost nine in ten Dutch bank customers use mobile devices (smartphones and tablets) or internet banking (on desktops and laptops) for banking services. In 2018 the use of mobile devices for banking services surpassed the use of internet banking.

    More figures on online banking transactions by DNB…

    E-Mandates

    The Dutch banks launched the possibility to issue e-mandates through online banking in 2015. As a single mandate allows for multiple recurring direct debit payments over many years, the number of issued mandates per year is quite modest in comparison with the number of direct debits per year.

    Bank switching service

    These figures show the number of yearly applicants for the Dutch Bank Switching Service, business and private applicants alike. The Bank Switching Service allows bank customers to easily switch banks for payment services. Direct debits and account credits for the old account are automatically forwarded to the new account, for 13 months. The service also assists customers to inform creditors and debtors about the new account number.

    Availability of payment chains

    Availibility20182019202020212022
    Chip-and-pin and contactless99.89%99.89%99.89%99.89%99.89%
    Mobile banking99.75%99.81%99.83%99.76%99.81%
    Internet banking99.72%99.78%99.88%99.77%99.81%

    Please note: figures for 2022 will follow later!

    The Dutch Payments Association monitors the availability of the Dutch payment system. DNB, the Dutch national bank, sets requirements for the overal availabilty of chip-and-pin and contactless. The minimal availability required by the regulator is set at 99.88%.

    The Payments Association also reports the availibility of internet banking (via websites) and mobile banking (with apps) for every quarter on its website.

    There are no formal requirements for internet banking or mobile banking but Dutch law dictates that online banking services may not be interrupted for more than two hours at a time.

    The availibility of iDEAL, the leading Dutch online payment method, is monitored by Currence. Currence tracks the average monthly availability of iDEAL as well as the real-time availability, hour by hour, going back for one week.

    Payment fraud

    This line chart shows the trend for fraud with bank payment services, for total fraud and for the biggest losses in giro-based payments (with online banking), for debit cards (with stolen cards) and for credit cards (with online payments).

    Cash withdrawals

    After two years of strict COVID restrictions in physical shops, cash withdrawals were slightly on the rise again in 2022, compared to 2021. The Dutch increasingly pay with debit cards. Still, the availability and accessibility of cash remains very good. Over 99.5 percent of Dutch residents live within 5 km of a cash dispense facility.

    Bank offices, ATMs and POS terminals

    Please note: figures for 2022 will follow later!

    The shift from cash to electronic payments is also apparent from the gradual decrease in the number of bank offices and ATMs and rapid increase of the number of payment terminals at points-of-sale.

    Payment instruments

    Please note: figures for 2022 will follow later!

    The number of payment accounts and payment cards in circulation has been quite stable in recent years because virtually all Dutch resident have a payment account with a debit card by the time they reach adulthood.

    I am a payments expert with a deep understanding of the Dutch payment landscape. My expertise is grounded in comprehensive knowledge of various payment methods, trends, and figures related to the Dutch payment system. To demonstrate my proficiency, let me delve into the concepts highlighted in the provided article:

    1. Payments at Points-of-Sale:

      • Dutch prefer debit cards (Maestro or V PAY) for payments at points-of-sale.
      • Payments include debit cards, credit cards, and cash at various locations like town hall tellers, buses, trams, and vending machines.
    2. Chip-and-Pin vs. Contactless:

      • Contactless payments with debit and credit cards increased to 89% by the end of 2022.
      • Approximately one-third of contactless payments involve smartphones and wearables with NFC chips.
    3. Reverse Card Payments:

      • Dutch shops offer reverse debit card payments (refunds) for returned purchases.
      • Popular in clothing and furniture stores, with an average amount of €48 in 2022.
    4. Person-to-Person Payments:

      • Over 500 million person-to-person payments yearly, using cash, electronic credit transfers, requests-to-pay, and gift cards.
      • Mobile requests-to-pay contribute to the growth of electronic person-to-person payments.
    5. Leading Online Payment Methods:

      • iDEAL covers 70% of the market for online payments in e-commerce.
      • Credit cards contribute over 10% to e-commerce payments.
    6. E-Commerce Payments by Device:

      • Figures from the Home Shopping Payment Monitor indicate online payments by Dutch consumers at domestic and foreign web shops.
    7. Giro-Based Payments:

      • Figures for SEPA credit transfers and direct debits will be available later.
      • Over 40 million inter-bank SEPA transfers per month processed as Instant Payments.
    8. Mobile Banking and Internet Banking:

      • Almost 90% of Dutch bank customers use mobile devices or internet banking.
      • Mobile banking surpassed internet banking usage in 2018.
    9. E-Mandates:

      • E-mandates launched in 2015 allow for multiple recurring direct debit payments over many years.
    10. Bank Switching Service:

      • Allows easy switching of banks for payment services.
      • Automatically forwards direct debits and account credits to the new account for 13 months.
    11. Availability of Payment Chains:

      • High availability of chip-and-pin, contactless, mobile banking, and internet banking.
      • Dutch Payments Association monitors the system's availability.
    12. Payment Fraud:

      • Trend chart shows fraud trends for bank payment services, including giro-based payments, debit cards, and credit cards.
    13. Cash Withdrawals:

      • After COVID restrictions, cash withdrawals slightly increased in 2022.
      • Over 99.5% of Dutch residents live within 5 km of a cash dispense facility.
    14. Bank Offices, ATMs, and POS Terminals:

      • The shift from cash to electronic payments is evident in the decrease in bank offices and ATMs, with an increase in POS terminals.
    15. Payment Instruments:

      • Stable number of payment accounts and cards in circulation due to widespread adoption.

    Feel free to ask for more detailed information on any specific aspect of the Dutch payment system.

    Facts and figures on the Dutch payment system in 2022 (2024)

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